Better
Together
Vaya Health and Partners Health Management
Merging Oct. 1, 2026
Building a stronger future for members, providers, and communities–together

Why are Vaya Health and Partners Health Management merging?
Members
- Our focus is to ensure continuity of care for members.
- Member eligibility for Medicaid and/or State-funded services is not affected by the merger of Vaya and Partners.
- Individuals who currently receive services through Vaya or Partners (and remain eligible for services) will be automatically enrolled with Vaya Partners when the merger is complete.
Who can members contact if they have questions?
Vaya and Partners will provide merger-related information on our respective websites. Member and Recipient Services are available Monday-Saturday, 7 a.m. to 6 p.m.
Partners Health Management
partnersbhm.org
1-888-235-HOPE (4673)
BetterTogether@partnersbhm.org
Member FAQ/News/Resources
Providers
- Provider stability remains a top priority.
- Our goal is to minimize disruption for providers and members.
- We are committed to clear communication throughout the transition.
- Providers can expect predictable processes and timely updates.
Who can providers contact if they have questions?
Vaya and Partners will provide merger-related information on our respective websites. Member and Recipient Services are available Monday-Saturday, 7 a.m. to 6 p.m.
Vaya Health
vayahealth.com
1-866-990-9712
provider.info@vayahealth.com
Partners Health Management
partnersbhm.org
1-877-398-4145
BetterTogether@partnersbhm.org
Provider FAQ/News/Resources
Rate Schedules effective Oct. 1, 2026
- Standard Rate Schedule: Tailored Plan/Medicaid Direct Clinician-Based (10/01/2026)
- Standard Rate Schedule: Tailored Plan/Medicaid Direct Non-Clinician-Based (10/01/2026)
- Standard Rate Schedule: Medicaid 1915(c) (10/01/2026)
- Standard Rate Schedule: Medicaid 1915(i) (10/01/2026)
- Standard Rate Schedule: Non-Medicaid Clinician-Based (10/01/2026)
- Standard Rate Schedule: Non-Medicaid Non-Clinician-Based (10/01/2026)
- Vaya Partners Procedure Code Crosswalk (10/01/2026)
Provider Merger Sessions
(Meetings are 2 p.m. to 3 p.m.)
Meeting Dates
August 10, 2026
August 17, 2026
August 24, 2026
August 31, 2026
September 14, 2026
September 21, 2026
September 28, 2026
October 5, 2026
October 12, 2026
October 19, 2026
Meeting Topics
PNO/Contracting
Utilization Management
Claims and Billing
PNO/Contracting
Utilization Management
Claims and Billing
PNO/Contracting
Utilization Management
Claims and Billing
PNO/Contracting
Have questions?
Click the button below to access the form for merger-related questions that have not been addressed through Provider FAQs, Provider Communication Bulletins, or Provider Touchpoint webinars. Submitting your question through this form ensures we track the question, route it to the appropriate person and/or team, and include the answer in updated Provider FAQs where appropriate.
Important Dates
- Member mailings Sept. 3-17
- The merger will be effective Oct. 1, 2026.
Service Area
Alamance
Alexander
Alleghany
Ashe
Avery
Buncombe
Burke
Cabarrus
Caldwell
Caswell
Catawba
Chatham
Cherokee
Clay
Cleveland
Davidson
Davie
Forsyth
Franklin
Gaston
Graham
Granville
Haywood
Henderson
Iredell
Jackson
Lincoln
Macon
Madison
McDowell
Mitchell
Person
Polk
Rockingham
Rowan
Rutherford
Stanly
Stokes
Surry
Swain
Transylvania
Union
Vance
Watauga
Wilkes
Yadkin
Yancey

