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Better
Together

Vaya Health and Partners Health Management
Merging Oct. 1, 2026

Building a stronger future for members, providers, and communities–together

Better Together: Vaya Health and Partners Health Management Announce Merger

Why are Vaya Health and Partners Health Management merging?

Rooted in a shared belief that we will be stronger, more sustainable, and better positioned to serve members and communities together, Vaya and Partners are merging to strengthen North Carolina’s public healthcare system and position the combined organization for long-term success. The merger will be effective Oct. 1, 2026, at which time the combined organization will begin to operate under the name Vaya Partners.

Members

  • Our focus is to ensure continuity of care for members.
  • Member eligibility for Medicaid and/or State-funded services is not affected by the merger of Vaya and Partners.
  • Individuals who currently receive services through Vaya or Partners (and remain eligible for services) will be automatically enrolled with Vaya Partners when the merger is complete.

Who can members contact if they have questions?
Vaya and Partners will provide merger-related information on our respective websites. Member and Recipient Services are available Monday-Saturday, 7 a.m. to 6 p.m.

Member FAQ/News/Resources

Providers

  • Provider stability remains a top priority.
  • Our goal is to minimize disruption for providers and members.
  • We are committed to clear communication throughout the transition.
  • Providers can expect predictable processes and timely updates.

Who can providers contact if they have questions?
Vaya and Partners will provide merger-related information on our respective websites. Member and Recipient Services are available Monday-Saturday, 7 a.m. to 6 p.m.

Provider FAQ/News/Resources

Rate Schedules effective Oct. 1, 2026

Provider Merger Sessions

(Meetings are 2 p.m. to 3 p.m.)

Meeting Dates

August 10, 2026

August 17, 2026

August 24, 2026

August 31, 2026

September 14, 2026

September 21, 2026

September 28, 2026

October 5, 2026

October 12, 2026

October 19, 2026

Meeting Topics

PNO/Contracting

Utilization Management

Claims and Billing

PNO/Contracting

Utilization Management

Claims and Billing

PNO/Contracting

Utilization Management

Claims and Billing

PNO/Contracting

Meeting Recordings

Watch Now

Watch Now

Watch Now

Watch Now

Coming Soon

Coming Soon

Coming Soon

Coming Soon

Coming Soon

Coming Soon

Have questions?

Click the button below to access the form for merger-related questions that have not been addressed through Provider FAQs, Provider Communication Bulletins, or Provider Touchpoint webinars. Submitting your question through this form ensures we track the question, route it to the appropriate person and/or team, and include the answer in updated Provider FAQs where appropriate.

Important Dates

OCTOBER012026
  • Member mailings Sept. 3-17
  • The merger will be effective Oct. 1, 2026.

Service Area

NC service map by countyCabarrus
Davidson
Gaston
Rutherford
Union
Burke
Cleveland
Forsyth
Lincoln
Surry
Catawba
Davie
Iredell
Stanly
Yadkin
47North CarolinaCounties inServingVaya PartnersAlliance HealthTrillium Health Resources

Alamance
Alexander
Alleghany
Ashe
Avery
Buncombe
Burke
Cabarrus

Caldwell
Caswell
Catawba
Chatham
Cherokee
Clay
Cleveland
Davidson

Davie
Forsyth
Franklin
Gaston
Graham
Granville
Haywood
Henderson

Iredell
Jackson
Lincoln
Macon
Madison
McDowell
Mitchell
Person

Polk
Rockingham
Rowan
Rutherford
Stanly
Stokes
Surry
Swain

Transylvania
Union
Vance
Watauga
Wilkes
Yadkin
Yancey