Contact Us
Call our Behavioral Health Crisis Line at 1-800-849-6127 if you or someone you know needs help in a crisis. Our trained professionals are available to take your call 24 hours a day, seven days a week.
If you are hearing impaired, call Relay NC at 711.
If you’d like to get help in person, visit one of our Walk-In Centers.
For general information or help with a question or complaint. Call ACCESS Member Services at:
1-888-235-4673 or TTY 711
7 a.m. to 6 p.m., Monday – Saturday, including holidays
For anyone living in our region who needs crisis help or support.
1-800-849-6127 or TTY 711
24 hours a day, seven days a week, including holidays
For Medicaid Tailored Plan inquiries
For help with physical health questions and concerns.
24 hours a day, seven days a week, including holidays
For help with questions about pharmacy benefits.
7 a.m. to 6 p.m., Monday – Saturday, including holidays
To make a reservation with Modivcare for transportation services.
1-888-621-2084 or TTY 1-866-288-3133
7 a.m. to 6 p.m., Monday – Saturday
Additional contact information
For general information or help with a question or complaint.
8:30 a.m. to 5 p.m., Monday – Friday
7 a.m. to 6 p.m., Monday – Saturday, including holidays
For assistance with legal inquiries, legal documents, subpoenas, public record requests, or other requests related to legal or compliance issues.
1-800-893-6246, ext. 5280
legalandcompliance@vayapartners.org
subrogation@vayapartners.org
(for Medicaid liens and subrogation claims)
Fax: 704-884-2713
To report fraud and abuse.
24 hours a day, seven days a week, including holidays
legalandcompliance@vayapartners.org
Submit your concern anonymously via EthicsPoint.